Refund Policy

Returns & Refunds:

Refund will be initiated only if the company is unable to fulfil the placed order. Return and refund will not be entertained in any other circumstance. 

 

Replacement:

All Kay By SaArch products come with Replacement Guarantee and can be availed through a valid invoice with date of purchase mentioned on it. To avail replacement for a faulty product, reach out to our customer experience team at +91 70162 94039 or email at hello@kay-india.com

 

To get the replacement of the faulty product, the customer will have to send the physical product to Saarch International Office and after evaluating the condition, a replacement will be processed; for which you have to courier the product to our address and you have to bear one side courier expenses as we don’t provide door step services and we will send the repaired/replaced product to your address at our expenses.

Repair/replace can be done only one time for any Kay By SaArch product (Purchases either from website or any platform).

Saarch International reserves the right to decline a replacement based on the condition.

 

Please note:

The replacement guarantee will be void if the product gets damaged due to accident, manhandling & misuse, spillage of any kind of liquid, subjected to extreme temperatures, atmospheric conditions, non-specified charger usage, voltage fluctuations and short-circuits.

 

ALL TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND AGREED BY YOU.